New Dication software Heidi

What is Heidi Health?

Heidi Health is an advanced AI medical scribe designed to transcribe patient visits, generate clinical notes, fill out documents, and dictate letters.

This means that the clinician you see if more able to listen to you, rather than on typing notes in to the computer system.

Why have we decided to use Heidi Health?

1. Improve our focus on you: In automating the process of typing up consultation notes, Heidi Health allows the clinician to spend more time listening and talking to you rather than focussing on the computer screen in front of them.
2. Improve accuracy: By using an AI scribe, this ensures that all the details of your visit are accurately recorded, rather than relying on the memory of the clinician after your visit. This improves the accuracy of your records, reducing the risk of errors and or omissions.
3. Improve administration: Heidi Health helps with various administrative tasks following your consultation, such as generating referral letters, filling out forms or generating summaries. This means you can receive information following your visit accurately and quickly.

How Your Data is Managed

1. Data Security and Privacy: Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards such as DCB0129, DTAC, and DSPT. This ensures that your personal information is handled securely and confidentially.
2. Local Data Hosting: All data is hosted within the EU/EEA, enhancing security and compliance with local data protection regulations.
3. Temporary Data Storage: Audio recordings used for generating notes are not stored permanently. They are processed and then deleted, ensuring your data remains private and secure. Audio recordings used to general notes are not stored permanently, they are processed and then deleted; The Churchill Medical Centre and The Orchard Practice has set an automatic deletion of same day), ensuring your data remains private and secure.

Read more about Heidi Health

Do I have to give consent?

Your consent is crucial. All clinicians are encouraged to obtain consent before using Heidi. You can withdraw your consent at any time.

Who has access to my medical information?

We employ robust and strict accesscontrols meaning only your clinician has access to sensitive informatio - We are GDPR and NHS compliant and our information management systems are also ISO27001 accredited for data security.

Where is my data stored?

We prioritise data sovereignty by ensuring all our data is locally hosted within the UK. This practice enhances data security while also ensuring compliance with UK data protection regulations.

How is my data used?

Our approach to data collection is threefold:

• Be Transparent: We clearly explain how we use your data in our Privacy Policy and Terms and Conditions.
• Limit Collection: We only collect data that is essential for providing you our services or enhancing Heidi's effectiveness.
• Ensure Security: We restrict the disclosure, retention, and use of your data, ensuring it is safeguarded.

Our commitment ensures that every piece of information collected has a clear purpose, either to deliver the product you love or to improve Heidi's performance and accuracy

Do you store recordings of my appointment?

Conversations are transcribed simultaneously while they happen, meaning no recordings are ever stored. Notes that a clinician saves from the appointment will be added to your Electronic Health Record in your clinician’s Practice Management System, as standard.

Published: Feb 27, 2025