The Orchard Practice

Dear Patients,

We regret to inform you that our clinical system, EMIS, is currently experiencing technical difficulties. This system is crucial for managing appointments, accessing medical records, and processing prescriptions, so this interruption may affect our ability to provide timely and efficient care.  

What This Means for You:

• Appointments: We will do our best to proceed with your scheduled appointments, However your appointment might take longer than expected. We appreciate your patience as we work through this issue.
• Prescriptions: If you need a prescription, please bear with us. There may be a delay in processing new prescriptions and refills.

What We're Doing: The National team is working diligently to resolve this issue as quickly as possible. We are in close contact with EMIS support and our IT provider to expedite the repair process.

What to do:

• Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/  or visit your nearest urgent care centre or contact emergency services.
• Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to restore our services to full functionality.

Thank you for your cooperation.

Sincerely,

The Orchard Practice

Published: Feb 26, 2025