Complaints

We operate a comprehensive complaint procedure in line with national policies.

All comments and complaints will be dealt with seriously, promptly and confidentially. Your complaint will be recorded and acknowledged within three working days and we will provide a substantive response four weeks from receipt. Should any matter remain unresolved you have the right to refer the matter to the Health Authority and seek advice from the the local Community Health Council.

Please send all complaints for the attention of the Practice manager.

Orchard Complaints Form

Orchard Complaints procedure Jan 2014.pdf